All treatments are carried out subject to completion of a medical consultation, which you will be required to complete on arrival. If you have any medical conditions there may be restrictions on the treatments available to you. If any treatment is found to be unsuitable, a qualified therapist will recommend, where possible, an alternative treatment, subject to availability.
ELECTRONIC / EMAIL VOUCHERS:
Vouchers are valid, by default, for 12 months from the date of issue unless use, restriction or limitation are specifically applied in the voucher description.
The voucher must be securely retained for presentation to the service supplier for redemption. Treat a voucher as you would cash.
Responsibility for voucher security transfers to the recipient upon issue. The issuer, voucher technology nor service supplier accept responsibility for vouchers that are lost, mislaid, altered, previously redeemed or damaged.
Vouchers that are expired, damaged, altered, previously redeemed or fail security checks applied by the service supplier will not be accepted for redemption.
Monetary/Cash vouchers may be used for more than one transaction and can be used in full or part payment for goods, services, or gift cards. Remaining funds may be retained on the card and may be spent later.
Vouchers must be used for the purpose intended such as to purchase accommodation, meals, experiences, goods, or services in compliance with description and/or intent e.g., “Midweek Overnight Stay” and such use is subject to availability.
Supplements, service terms & conditions or restrictions, e.g., “18 years or older” or usage limits may apply at specific times, e.g., “not valid on Public Holidays”.
Cash refund or exchange is not permitted. A new or modified voucher may be issued for unused or outstanding balances subject to applicable terms and at the discretion of the supplier.
The issuer reserves the right in the interests of security to contact the purchaser and request further verification prior to the issue or redemption of a voucher.
Vouchers are non-transferable and may not be resold or bartered.
Limitations, based on age, apply to financial transactions in many jurisdictions including the use, purchase or redemption of vouchers. In general, limitations exclude minors, normally deemed as being under the age of 18 years. Please ensure you are legally entitled to use these services based on local laws before proceeding.
POST VOUCHERS:
Vouchers are valid, by default, for 12 months from the date of issue unless use, restriction or limitation are specifically applied in the voucher description.
The voucher must be securely retained for presentation to the service supplier for redemption. Treat a voucher as you would cash.
Responsibility for voucher security transfers to the recipient upon issue. The issuer, voucher technology nor service supplier accept responsibility for vouchers that are lost, mislaid, altered, previously redeemed or damaged.
Vouchers that are expired, damaged, altered, previously redeemed or fail security checks applied by the service supplier will not be accepted for redemption.
Monetary/Cash vouchers may be used for more than one transaction and can be used in full or part payment for goods, services, or gift cards. Remaining funds may be retained on the card and may be spent later.
Vouchers must be used for the purpose intended such as to purchase accommodation, meals, experiences, goods, or services in compliance with description and/or intent e.g., “Midweek Overnight Stay” and such use is subject to availability.
Supplements, service terms & conditions or restrictions, e.g., “18 years or older” or usage limits may apply at specific times, e.g., “not valid on Public Holidays”.
Cash refund or exchange is not permitted. A new or modified voucher may be issued for unused or outstanding balances subject to applicable terms and at the discretion of the supplier.
The issuer reserves the right in the interests of security to contact the purchaser and request further verification prior to the issue or redemption of a voucher.
Vouchers are non-transferable and may not be resold or bartered.
Limitations, based on age, apply to financial transactions in many jurisdictions including the use, purchase or redemption of vouchers. In general, limitations exclude minors, normally deemed as being under the age of 18 years. Please ensure you are legally entitled to use these services based on local laws before proceeding.
We are unable to deliver any treatments to cancer patients and those who are receiving chemotherapy or radiotherapy.
If you request a particular therapist we endeavour to deliver but this is not always possible.
Spa day access is from 9.30am to 5.30pm.
Please note treatment bookings do not include spa facility use.
The minimum age for body treatments, facials & waxing is 17 years old.
Manicures & Pedicures can be carried out on clients below the age of 17 years with parental or guardian consent.
Please note full payment is required at time of booking.
This payment is non-refundable. However, you may move your treatment/ spa day before 48-hours before your visit. Cancellations or date changes are not permitted within a 48-hour window of your booking.
**Please note that treatments and spa days are only available to pregnant guests if they are between 12 and 38 weeks. Please contact our reception team by email, spa@rushtonhall.com, or call 01536 713001, if you require any further information. **
Valid for 12 months from voucher start date.
